Frequently Asked Questions
Welcome to Liftwise, your trusted partner in elevating your business’s efficiency and safety.
As direct dealers of Heli and Hangcha brands, we’re proud to bring you top-tier quality forklifts at the best prices. Our commitment is to provide you with reliable, high-performance equipment that meets the diverse needs of construction, warehousing, and material handling.
Whether you’re a small business owner or a seasoned industry professional, our friendly team is here to guide you through our range of new forklifts, ensuring you find the perfect match for your specific requirements.
We offer a variety of forklift models to cater to different material handling needs, including electric, diesel, and LPG forklifts. Each type has its unique advantages and is suited for specific working environments.
Our forklifts have a wide range of lifting capacities, starting from 1,000 kg up to 10,000 kg. Please contact our sales team to discuss the specific needs of your operation, and we will help you choose the right model.
You can request a quote by contacting our sales team via phone, email, or through our website. Please provide details about your material handling needs, and we will provide you with a customized quote.
Yes, all our new forklifts come with a comprehensive manufacturer's warranty. The specifics of the warranty vary depending on the model and brand. Please contact us for detailed information about the warranty coverage for the forklift you're interested in.
Shipping and Delivery
Absolutely! We provide shipping Australia wide, including major cities like Perth and surrounding areas. Please note that shipping fees may vary based on your specific location and the forklift model you choose.
We offer tailored shipping solutions to meet your needs. The cost of shipping to Queensland varies depending on factors such as the distance, the specific product you've ordered, and the delivery timeline. For a detailed quote, please contact us with your specific requirements.
Delivery times vary based on your location and the specific model you've ordered. Once your order is confirmed, we'll provide an estimated delivery date.
Sales and Financing
Yes, we offer various financing options to make your forklift purchase more affordable. Our financing team will work with you to find a suitable plan that fits your budget.
You can initiate your purchase online. We can provide detailed information and complete most of the transaction remotely. If you wish to see the forklift in person or discuss specific requirements, please contact our team.
Rental and Used Equipment
Currently, we do not provide rental services. We specialize in the sale of new forklifts.
At this time, our focus is solely on new forklifts. We believe in providing our customers with the latest models that come with full manufacturer warranties and state-of-the-art features.
Support and Services
You can contact our service team directly to schedule maintenance or repair services. We recommend regular maintenance to ensure the longevity and optimal performance of your forklift.
The user manual should come with your forklift upon delivery. If you have lost it, please contact us, and we will provide you with a digital or printed copy.
We pride ourselves on our comprehensive after-sales support. This includes assistance with any warranty claims, guidance on forklift maintenance, and providing advice on optimal usage.
While we do not directly provide training services, we can recommend certified training providers to ensure you or your team can operate the forklift safely and efficiently.